Absolutely. Our gift boxes support free combination of all product lines, including incense, essential oils, bracelets and agarwood soap. Outer packaging, internal product matching and brand logo printing are all customizable. Perfect for corporate business gifts, seasonal holiday presents and cross-border wholesale gift channels.

Our flexible production lines support low minimum order quantities. The exact MOQ varies by product category (raw timber, incense, essential oil, ornaments, gift boxes) and custom requirements. Contact our sales team for detailed customized solutions.

Backed by self-owned plantations, standardized production lines, professional fragrance blending lab and independent packaging workshop, we deliver flexible full-spectrum customization covering raw timber, incense sticks, essential oils, agarwood ornaments and gift sets. Available custom services include raw material grade selection, custom aroma formulation, hand-carved ornaments, exclusive packaging design, OEM & ODM labeling and joint formula R&D. We accept small trial batches as well as large bulk orders.

All DEWEN products feature a one-item-one-code traceability system and GC-MS test reports, along with forestry registration and CITES export certificates—creating a quality barrier from the source. DEWEN strictly enforces territorial protection and pricing policies to prevent cross-region diversion and price disruption, ensuring authorized partners maintain exclusive competitive advantages within designated territories.

DEWEN offers an unconditional return and exchange policy for quality-related issues. For non-quality slow-moving products, partners may request an exchange for equivalent-value items within the agreed period—specific terms are outlined at contract signing. DEWEN prioritizes joint marketing and promotional campaigns to help partners move inventory rather than simply accepting returns.

DEWEN provides complete compliance documentation (CITES certificates, certificates of origin, inspection certificates, phytosanitary certificates, etc.) to ensure full consistency between documents and goods. If customs clearance is delayed due to documentation errors on DEWEN's part, we take full responsibility to resolve the issue. If problems arise from policy changes in the destination country or carrier-related issues, DEWEN assists partners in addressing the situation with necessary support and cooperation.

All shipments undergo three quality inspections: manual sorting, blind aroma testing and instrument detection. For non-artificial quality issues, please contact the dedicated foreign trade account manager within 3 working days after delivery. We will verify reserved samples and offer solutions.

Store the bracelet inside an airtight container in cool and dry conditions, far from high temperature and open flames. Avoid contact with water, sweat, perfume and chemical detergents during wear. Seal it up when not in use to retain its lasting fragrance. Deliberate heavy rubbing is unnecessary—regular daily wear is sufficient.

Agarwood soap provides gentle cleansing and soothing effects. The calming properties of agarwood ease mental stress and relax your body and mind. Infused with natural plant lipids, it moisturizes skin thoroughly without leaving tightness after washing.

It can be used for aromatherapy via diffusers and aroma stones, used as high-purity base material for custom perfume blending, added into soaps and body care lines, or diluted for direct topical use as personal fragrance. Applicable ways vary by oil concentration and usage scenario; please consult our specialists for proper guidance.

Pressed from fine Qinan powder, the tablets require no dedicated censer and can be lit directly. Each piece is individually packed, ideal for offices, tea rooms and travel. They are the top portable incense option.

Keep all sticks, coils and compressed tablets in a cool, dry and dark environment away from dampness and direct sunlight. Sealed storage is highly recommended—well-preserved incense develops richer, mellower aroma over time.