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Custom & Service
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25
What is DEWEN's brand positioning? What are your overseas marketing plans?
DEWEN is positioned as a "global high-quality agarwood full-industry-chain professional service provider" and aims to become the world's leading agarwood and derivative brand. The company plans to invest no less than USD 15 million over three years, establishing regional offices across seven key regions, with an initial USD 3 million investment in the first year for targeted global marketing campaigns and offline distribution network development—including industry exhibitions, digital marketing, and localized events.
26
Who arranges international shipping? How are freight costs calculated?
DEWEN supports FOB Guangzhou trade terms. Partners may choose the term that best suits their customs clearance capabilities and cost considerations. DEWEN maintains a stable network of international logistics partners to help secure competitive freight rates and reliable shipping services.
27
What is the delivery lead time? Do you support urgent orders?
Standard order lead time is 7–15 working days from order confirmation to shipment, varying by product category and order volume. DEWEN supports expedited processing for urgent orders, coordinating production capacity and logistics resources to shorten delivery timelines as needed.
28
Are there exclusive support policies for overseas agents?
Global distributors enjoy tiered bulk pricing, free promotional materials, bulk sample subsidies and exclusive regional protection. One-on-one professional foreign trade managers provide full-process support.
29
What exclusive support policies are available for distributors?
Distributors can enjoy exclusive benefits including tiered volume pricing, sample subsidies, exclusive regional supply protection and complimentary promotional materials. We also provide systematic product training, full traceability inquiry access and comprehensive after-sales support to help distributors rapidly expand local market share.
30
How large is the overseas demand for agarwood? Who are the main consumers?
Agarwood is a cultural staple across the Middle East, Southeast Asia, East Asia, Europe, and the Americas, with versatile applications including daily incense, religious ceremonies, high-end collectibles, perfume blending, and personal care additives. Key consumer groups include luxury fragrance brands, incense studios, religious institutions, hotel procurement, gift markets, and private collectors. DEWEN provides market data and demand analysis tailored to each partner's target region.
31
What is the approximate profit margin for different cooperation tiers?
Profit margins vary by tier and product category. DEWEN applies a tiered pricing system—higher tier levels and larger order volumes yield better unit pricing. Specific margin details are communicated individually after qualification review, ensuring partners have sufficient room to operate competitively in their local markets.
32
Agarwood product prices fluctuate significantly. How does DEWEN ensure price stability after cooperation?
DEWEN leverages its own plantations and full industry chain integration to control costs and ensure supply stability from the source. Long-term partners benefit from our price lock and supply guarantee policy, shielding them from short-term market volatility during the agreed period—securing profit margins and pricing flexibility in their target markets.
33
What is the MOQ for Qinan agarwood raw materials?
Sample orders start from 100g, and bulk wholesale starts from 200kg. First-time overseas agents and emerging fragrance brands are eligible for low-volume trial orders with a flexible MOQ.

DEWEN - Global Full-Industrial-Chain Service Provider of High-Value Agarwood.

Eightfold Excellence Agarwood Standards, Trust Only DEWEN.

Room 302, 3rd Floor, No. 15 Yingbin Road, Maoming City, Guangdong Province.
47 Jalan Pari Dedap 488637 Singapore.

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