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Custom & Service
After-Sales & Support
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Quality & Delivery
13
What are the differences between incense, essential oils and agarwood bracelets?
Incense: For indoor scenting and ambiance creation with fast aroma diffusion. Essential oils: Applied in aromatherapy and custom perfume formulation, featuring pure and long-lasting fragrance. Agarwood bracelets: For daily wear and collection; gentle fragrance releases naturally with body temperature. These three forms serve distinct scenarios, and you may choose or mix them according to your needs.
14
Which products are recommended for agarwood beginners?
We suggest new users start with incense sticks or compressed agarwood tablets. They are easy to use with low trial cost and let you quickly experience authentic Qinan aroma. After getting familiar with agarwood scents, you can move on to coil incense and essential oils, then upgrade to bracelets and collection-grade raw timber.
15
How to pick the suitable agarwood products for your demands?
DEWEN's product lineup covers six core categories: raw timber, incense series, essential oils, daily chemical care products, gift sets and agarwood ornaments. You may select based on your usage scenarios (home aromatization, corporate gifting, daily wear), aroma preference (fresh elegant, rich heavy, sweet-cool notes), budget range and order volume. Feel free to contact our consultant team for professional tailored advice.
16
What usage scenarios fit DEWEN agarwood products?
Our products suit a wide range of scenarios: daily household incense, ambiance creation for tea rooms and studies, SPA aromatherapy, religious worship rituals, high-end corporate gifting, personal wearing and collection. We cater to differentiated demands of all customer groups.
17
Does DEWEN hold complete export compliance credentials?
We possess full official forestry administrative approvals and valid CITES export certifications, enabling fully compliant global export shipments. Every batch is attached with authoritative inspection test reports and supports one-item-one-code full traceability, satisfying both quality and compliance standards for overseas buyers.
18
How do you guarantee stable aroma and resin quality for long-term bulk orders?
We implement standardized plantation quality control with unified sourcing, resin formation cycles, harvesting and manual grading systems. Long-term repeat orders help keep quality stable, supporting consistent brand operations.
19
How are the four grades ABCD divided and what are the judging standards?
The four grades are comprehensively classified according to resin content, fragrance layers, material shape and applicable purposes. The grading adopts sensory evaluation as the core judgment method through observing oil veins, touching texture and smelling aroma, complying with local industry universal grading norms, and we will introduce third-party test data later to realize double-standard verification.
20
How do you ensure consistent grade and quality for Grade A Qinan agarwood raw materials?
All raw materials are sourced from our state-owned plantations. Grading is conducted manually by professional graders and verified by instrumental testing. Each batch comes with an official test report, ensuring unified standards in resin content, aroma profile and density.
21
Where are DEWEN's raw materials sourced? Wild or cultivated agarwood?
All Qinan raw materials of DEWEN are cultivated from our fully compliant self-owned plantations; wild agarwood logging is strictly prohibited. We operate contiguous standardized planting bases in Maoming with unified seedling breeding, which eliminates adulteration risks from external raw material procurement. Every batch is fully traceable and sustainably cultivated.
22
How does DEWEN guarantee product authenticity?
We implement a unique one-item-one-code full-lifecycle traceability system covering plantation cultivation, artificial resin stimulation, timber harvesting, deep processing and finished goods. Every product set comes with an authoritative inspection certificate issued by CCIC and an official brand authenticity card. Third-party identification inspection is fully supported; we offer a full refund if any product is verified counterfeit.
23
What makes DEWEN Qinan different from ordinary agarwood?
DEWEN Qinan boasts far higher resin content than regular agarwood, featuring soft, viscous texture. Its aroma features rich layered notes of coolness, sweetness, creaminess, floral and fruity tones. It releases a natural sweet scent at room temperature and delivers multi-dimensional, long-lingering fragrance when burned.
24
What specific market support can DEWEN provide after cooperation?
DEWEN provides partners with a full suite of promotional materials—multilingual short videos, posters, product catalogs, brand videos, traceability certification documents—along with support for co-branded events, industry exhibition participation, and local agarwood appreciation sessions. Partners also benefit from traffic referrals and customer introductions through DEWEN's official online channels.

DEWEN - Global Full-Industrial-Chain Service Provider of High-Value Agarwood.

Eightfold Excellence Agarwood Standards, Trust Only DEWEN.

Room 302, 3rd Floor, No. 15 Yingbin Road, Maoming City, Guangdong Province.
47 Jalan Pari Dedap 488637 Singapore.

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