Do you support returns or exchanges after cooperation? How are slow-moving products handled?

Absolutely. Our gift boxes support free combination of all product lines, including incense, essential oils, bracelets and agarwood soap. Outer packaging, internal product matching and brand logo printing are all customizable. Perfect for corporate business gifts, seasonal holiday presents and cross-border wholesale gift channels.

Our flexible production lines support low minimum order quantities. The exact MOQ varies by product category (raw timber, incense, essential oil, ornaments, gift boxes) and custom requirements. Contact our sales team for detailed customized solutions.

Backed by self-owned plantations, standardized production lines, professional fragrance blending lab and independent packaging workshop, we deliver flexible full-spectrum customization covering raw timber, incense sticks, essential oils, agarwood ornaments and gift sets. Available custom services include raw material grade selection, custom aroma formulation, hand-carved ornaments, exclusive packaging design, OEM & ODM labeling and joint formula R&D. We accept small trial batches as well as large bulk orders.

All DEWEN products feature a one-item-one-code traceability system and GC-MS test reports, along with forestry registration and CITES export certificates—creating a quality barrier from the source. DEWEN strictly enforces territorial protection and pricing policies to prevent cross-region diversion and price disruption, ensuring authorized partners maintain exclusive competitive advantages within designated territories.

DEWEN provides complete compliance documentation (CITES certificates, certificates of origin, inspection certificates, phytosanitary certificates, etc.) to ensure full consistency between documents and goods. If customs clearance is delayed due to documentation errors on DEWEN's part, we take full responsibility to resolve the issue. If problems arise from policy changes in the destination country or carrier-related issues, DEWEN assists partners in addressing the situation with necessary support and cooperation.

All shipments undergo three quality inspections: manual sorting, blind aroma testing and instrument detection. For non-artificial quality issues, please contact the dedicated foreign trade account manager within 3 working days after delivery. We will verify reserved samples and offer solutions.